Our priority is to offer you world class services. We understand that to run a successful business, customer satisfaction is must. So, we always keep on efforts to provide our customers a hassle free and convenient platform to recharge mobiles and pay bills. We believe in providing quality services to our customers. But if any how, you face any issue or failure during recharge or payment of bills, we feel apologized and serve you with the Cancellation and refund policy.
Mobile/DTH/Data Card Recharge Policies
- 1- No returns/ reversals/ cancellation will be offered on mobile recharges processed on wrong mobile numbers.
- 2- If the transaction has been processed by DTH operators; it can be transferred to right VC number or can be reversed as facilitated by DTH operators provided that the complaint booked within 24 hours.
- 3- Part cancellation in DTH operator will not be accepted.
- 4- In case of low balance in any VC number; retailer is required to put minimum balance recharge in order to put reversal / return request, Retailer should make sure if recharge amount is not been used by the customer in case of wrong recharge.
- 5- No refunds would be given if the customer has provided wrong or incomplete transfer and / or reversal details and thereupon requests failed by operators.
- 6- Notwithstanding anything contained herein, the following products/ services shall not be eligible for return / replacement / reversals / Cancellation viz: Any cellular operator recharges, Postpaid recharge, Landline bills that wrongly paid, Electricity bills and so on.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on headoffice@himstargroup.com or posting us a message on the Contact Us page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number to headoffice@himstargroup.com We will investigate the incident and if it is found that money was indeed charged without delivery of the Recharge then you will be refunded the money within 7 to 10 working days from the date of the receipt of your email.